Use Case 1: Context-Rich Support Across Tools
A support engineer working in a ticketing system wants to see customer context from CRM, product usage telemetry from a separate analytics tool, and entitlement data from billing. Instead of three custom integrations, the help desk simply queries ECM Protocol for the “SupportContext” bundle keyed by customer and ticket ID.
Use Case 2: Clean Handover Between Sales and Implementation
Sales closes a complex deal and passes context — configurations, promised timelines, stakeholder maps — to a delivery team using entirely different tools. With ECM Protocol, that handover is a context publish event that implementation tools subscribe to, not a one‑time PDF attached to an email.
Use Case 3: Partner and Reseller Access
Partners often need a subset of your context: their own deals, shared customers, joint support issues. ECM Protocol lets you expose strictly scoped, audited context feeds to partners without granting full system access.
Use Case 4: Multi-Tenant SaaS Context Isolation
SaaS vendors can use ECM Protocol internally to keep tenant boundaries strong while still routing context events through shared infrastructure. Each tenant becomes a first‑class dimension in the protocol, so AI features that sit on top never accidentally mix data between customers.
